As remote and hybrid work continues to grow, cloud-based tools and apps have emerged as vital elements in the business landscape. This is especially true when it comes to communications solutions in a business. Cloud-based phone systems are among the most significant tools that organizations have available to them. One of the best options with this is 3CX, a hosted phone system that can be accessed on all desktops, mobile devices, or traditional desk phones. The 3CX phone system has become increasingly popular for several prominent reasons.
Bluechip Tech is one of the best IT solutions providers in Saudi Arabia that can help organizations modernize their business communication infrastructure with advanced 3CX IP PBX phone systems. We understand the importance of providing cost-effective and scalable solutions and guarantee hassle-free implementation and ongoing support. Our offerings will allow your organization to create secure, high-quality voice and video connections with both customers and your internal teams.
What is a PBX Phone System?
A PBX (Private Branch Exchange) telephone system is a private-based telephone network that a business utilizes for internal and external calls. PBXs allow employees to talk to each other and also call another company or individual outside of their service area with the PBX system. Today’s PBX systems, such as 3CX, use VoIP (Voice over IP). With VoIP, calls are made using the internet as compared to traditional phone lines, which allows companies to adequately manage inbound and outbound calls. A IP PBX system presents several advantages to businesses, which include:
- More phone lines
- Free calls between team members
- Call transfers
- Voicemail
- Call recording
- Interactive voice menu (IVR)
- Call queues to manage incoming calls
Types of IP PBX Systems
There are two basic types of IP PBX systems. Whether it is best for you or not depends on your needs and limitations.
On-Premise IP PBX System
An on-premise IP PBX is a phone system that is set up on-premises at your company. It is set up on your existing server equipment or through new hardware that you purchase. If it is in your office, there are a few limitations. However, remote work can be more difficult to manage and set up.
There are some drawbacks:
- If something happens to the building, whether it is a fire or flood, your phone system would stop working.
- If your office internet fails, you may have significant call quality issues, or your calls may not work at all.
- You have only one main location, which is a single point of failure.
- Cloud-Hosted IP PBX System
Cloud-Hosted IP PBX System
A hosted PBX is cloud-based, which means that it is not hosted in your office, but is run on the servers in the data center for a provider. There are two types:
- A self-managed hosted PBX for which your IT crew provides the groundwork and maintenance.
- A SaaS (Software as a Service) hosted PBX, where the provider maintains everything for you.
Key Features of the 3CX Phone Systems
The 3CX telephone system has many useful features that help you to communicate adequately and increase your team’s productivity. Below are some of the key features:
- Unified Communication Platform: 3CX integrates voice calls, video calls, instant messaging, and email into one user-friendly system. This reduces the chances of your team working in isolation and using different apps and tools. Therefore, it leads to comprehensive unified communications in an organization.
- SIP Trunking Support: 3CX SIP trunking capability allows your business to add or remove phone lines and capabilities quickly and easily. Being able to add or remove phone lines when your team grows or you downsize comes at no cost and no hassle. This allows for greater flexibility in the overall communication solutions of a business.
- Live Chat and Talk Plugin: The 3CX Live Chat plugin allows you to chat with visitors to your website in real-time, as well as allows the visitor to call or request a meeting directly from your website. Live Chat and Talk improve the customer experience and assist your team in responding faster. This also enhances the credibility of your business in the best way possible.
Traditional Phone System vs. 3CX Phone System
Let’s understand what makes traditional IP Phones and 3CX IP Phones different. This will help you make an informed decision:
- Cost:
- Traditional: Traditional phones involve expensive hardware, costly installation, and ongoing maintenance costs on an ongoing basis.
- 3CX: These systems use existing internet infrastructure, which will make hardware and service costs lower.
- Flexibility:
- Traditional: These phones are extremely hard to scale, and adding phone lines requires expert support.
- 3CX: 3CX systems can scale instantly and are adequately able to add or remove users at any time, in any way.
- Remote Capability:
- Traditional: All operations are limited to the physical office. This means that these phones do not support a remote working culture.
- 3CX: All users can work remotely with the same experience as office workers. They can use applications or tools via the web.
- Features:
- Traditional: With traditional phones, almost all communication is done through voice. These utilize additional equipment for features like video.
- 3CX: 3CX phones are fully integrated basic tools that are used to communicate through chat, recording, video conferencing, etc.
- Infrastructure:
- Traditional: All processes of traditional phones rely on cabling, servers, and devices that are created to work together.
- 3CX: These systems work over an existing internet network without the need for physical hardware.
Who Should Consider Using 3CX?
3CX is an excellent option for small and medium-sized businesses and start-ups. It is easy to set up, low-cost, and dependable, which makes it best for businesses that are looking for a communication system that will work to get the job done, without any extra complexity. It’s also good as it allows unified communications, which is where calling, chatting, meetings, and conferencing are connected by the same system. 3CX comes with complete voice, video, and messaging features, with the flexibility to scale over time or to start small. Therefore, businesses can surely consider this for their comprehensive communication channels.
Bluechip Tech- Your Leading Partner for 3CX IP Phones
Bluechip Tech is an IT solutions provider based in Saudi Arabia that provides 3CX IP PBX systems. As a trusted partner to businesses of all sizes, we not only provide businesses with a modern method of communication through feature-rich, cloud-based phone systems, but we make sure that all customers regardless of whether they are new start-ups or scaling businesses receive a seamless 3CX installation, product integration, and 24/7 support.
Bluechip Tech provides real, reliable, affordable, and scalable communication infrastructure that improves productivity and connects employees throughout your organization. Let Bluechip Tech assist you with simplifying your comprehensive business communications.
